Support

Use Settings → Help inside the app for recovery guidance and searchable troubleshooting. For product support, email support@hashparadox.com.

Protect client privacy

Do not email client names or contact details, service photos, incidents, product-label attachments, staff PINs or encrypted backup files. Describe the screen, action and error without including private records.

Recovery first

• Continue recording locally when Health Canada or network services are unavailable.
• Private iCloud conflicts never overwrite silently; review the field differences and choose the correct version.
• Restore only an encrypted backup that passes its passphrase, schema and attachment checksum checks.
• Existing records remain readable, searchable and exportable after subscription expiry.

Billing

Purchases, renewals, cancellations and refunds are handled by Apple. Restore Purchase is available in the subscription screen, and subscriptions can be managed from Apple account settings.